SP2s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
- Any malfunction or damage not resulting from workmanship.
- Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
- Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
- Theft or loss of the products.
- Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by SP2s.
- Claims for non-defective products.
- Pod contains less than 50%.
Procedure for Filing Warranty Claim
- Valid claims can be filed by emailing the SP2s customer care team at firstname.lastname@example.org, or by sending in a complaint at https://sp2smalaysia.com/contact-us/
- All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
- SP2s reserves the right to request additional details about the relevant device or product, including photos and videos.
- SP2s reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
- SP2s will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.
SP2s Refund Policy
SP2s designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website https://sp2smalaysia.com and were eligible for the following Terms.
- SP2s accepts all refund claims based on product quality issues.
- The SP2s refund policy is applicable only on purchases made directly on the main SP2s website.
- The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
- Refunds for devices purchased through an authorized SP2s retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
- Valid claims can be filed by emailing the SP2s customer care team at email@example.com, or by sending in a request for a refund via https://sp2smalaysia.com/contact-us/.
*Please visit https://sp2smalaysia.com for the list of authorized SP2s retailers, updated regularly.
**This Limited Warranty is NOT transferable to subsequent purchases.