Register E-Warranty

Invalid Claims

SP2s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

• Any malfunction or damage not resulting from workmanship.
• Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
• Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
• Theft or loss of the products.
• Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by SP2s.
• Claims for non-defective products.
• Pod contains less than 50%.

Procedure for Filing Warranty Claim

• Valid claims can be filed by emailing the SP2s customer care team at info@sp2smalaysia.com, or by sending in a complaint at https://sp2smalaysia.com/contact-us/
• All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
• SP2s reserves the right to request additional details about the relevant device or product, including photos and videos.
• SP2s reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
• SP2s will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

SP2s Refund Policy

SP2s designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website https://sp2smalaysia.com and were eligible for the following Terms.

Terms

• SP2s accepts all refund claims based on product quality issues.
• The SP2s refund policy is applicable only on purchases made directly on the main SP2s website.
• The refund policy is active and valid only within the first 60 days from the date the order is dispatched.
• Refunds for devices purchased through an authorized SP2s retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.
• Valid claims can be filed by emailing the SP2s customer care team at info@sp2smalaysia.com, or by sending in a request for a refund via https://sp2smalaysia.com/contact-us/.

*Please visit https://sp2smalaysia.com for the list of authorized SP2s retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.