Product Information

What does it mean when the indicator of Blitz changes?

Status	LED Notification
Connect up USB	The Green LED light flashes once
Charging	The Red LED light indicates charging
Voltage to 4.15V, 0.1V	The Red LED light off means fully charged

*Unplug the USB and the Green LED light flash 2 times

*If smoke 15 puff consecutively, there will be a vibration. It is recommended to suspend using, rest for a while.

How long should I charge my Blitz?

The Blitz (380 mAh) will be recharged in 15-30 minutes.

SP2s - What is the material of the device and pod?

SP2s device is made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries.?

SP2s - What about Blitz Pods capacity? How many puffs can I have?

The capacity is 2ml, around 250 to 350 puffs.

SP2s -What's included in the Blitz Single Device?

The kit for beginners includes Blitz device, a USB charging cable and a booklet.

Is SP2s device waterproof?

All SP2s devices are not waterproof.

How long is the shelf life of a pod?

The shelf life of the pod is 1 year only when it is stored correctly and unopened. We recommend to finish the product 15 days after opening.
For SP2s Blitz Pod, the shelf life is up to 18 months when stored unopened in a cool and dry place.

What shall I do if I still have questions about product information before I place an order?

Please send your questions to our 24/7 customer service email: info@sp2smalaysia.com.

What should I do if my package is damaged during shipment?

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to info@sp2smalaysia.com within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.

Shipping & Receiving

Where do you ship the products from?

Your products will be shipped from the SP2s domestic warehouse located in Kuala Lumpur.

How long can I receive my order?

For west regions: you will receive your order within 5 to 7 working days (national holidays excluded).

For east regions: you will receive your order around 12 working days (national holidays excluded).

What shipping method do you provide?

Currently we ship all packages through local courier service such as Best Express and J&T. We may change our courier service at any time without prior information. If you any have any special requirement, please contact our customer service.

Can I change my shipping address after the order is shipped?

We are unable change the shipping address once the order is shipped. Before the order is shipped, you can contact our official customer service phone number or send us an email to change your address.

Where do I check the logistics status after the order is shipped?

For specific logistics status, please enter the logistics order number you received at https://sp2smalaysia.com/track-order/ for the query.

What should I do if my tracking number has not been updated for a long time?

For the specific logistics status, please enter the logistics order number you received at https://sp2smalaysia.com/track-order/ for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service hotline or email us

Payment & Safety

What payment methods do you support?

We support payment via FPX bank transfer and E-Wallet Payment ONLY. If you encounter any problem during the payment process, please feel free to contact our customer service via Whatsapp or Email

What should I do if the online transaction prompts failure?

This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.

Under what circumstances will the SP2s online store cancel an order unilaterally?

We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:

Ordered products exceed the purchase limit with the same account.
A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
SP2s receives notification from our payment processor that the transaction was somehow fraudulent.
SP2s determines that the purchase was made through improper means or finds evidence that order was not made legally.

Does SP2s collect and store users? payment information?

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by our designated payment processor approved by Malaysia Banking Authority, we do not have access to your personal payment information.

Warranty & Maintenance

How long does the limited warranty last?

SP2s devices and SP2s pods come with a One (1) year limited warranty¹ from the date of manufacture or purchase² from https://sp2smalaysia.com or from Authorized SP2s Stores. A replacement device or pod will assume the remainder of the warranty period of the original device or pod.

One (1) year limited warranty¹: SP2s device and pods

The date of manufacture²: SP2s pod

The date of purchase²: SP2s device

How long can I receive the money after applying for a refund?

All refunds will be processed and returned to your to your account within 15-30 working days. We apologise in advance as we are not able to speed up the refund process as we are also dependent on the payment processors? policy and guideline. The specific time will vary depending on the payment method.

When returning a product for repair or replacement, does the buyer need to pay for shipping?

Yes. The buyer would need to pay for the shipping back the faulty product back to us. However, we will ship the replacement back to the buy free of charge.

The vape pen is faulty. How to repair it?

Please contact us through our customer service by sending an email to info@sp2smalaysia.com or contact us via WhatsApp and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution

What should I do if the received product is damaged?

First of all, we sincerely apologize for the inconvenience and trouble brought to you.

If you want to replace the product, we recommend that you:

Prepare clear pictures or videos which can fully prove the damage of the product.
Send your specific problems, pictures or videos along with your order number to admin@sp2smalaysia.com.
After being received by our customer service, we will solve your problem as soon as possible

Can I enjoy after-sales services online when I buy SP2s products from other channels?

Thank you very much for your support of SP2s. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://sp2smalaysia.com/register-e-warranty/. We can still assist on warranty claim if the products are an authentic SP2S product.

FAQ